Privacy Policy

Last updated: August 28, 2026

Survival Arsenal ("we", "us") operates survivalarsenal.com. This policy explains what personal information we collect, why, and what you can do about it. Plain English, no legalese walls.

What We Collect

• Contact form submissions: name, email, order number (optional), topic, and your message. Used solely to respond to your inquiry.
• Order information: when you check out, payment is processed by Stripe. We receive your name, email, shipping address, and order details — we never see or store your full card number.
• Basic analytics: anonymized page views and referral source, used to improve the site.

How We Use It

• To answer support requests and handle returns, warranty claims, and order issues.
• To fulfill orders and provide tracking updates.
• To send order-related emails (receipts, shipping notices). We do not send marketing emails without your explicit opt-in.

What We Never Do

• We do not sell or rent your personal information. Ever.
• We do not share your details with third parties except as needed to fulfill your order (shipping carriers, our payment processor, and our supplier network for direct fulfillment).
• We do not keep your payment card details on our servers.

Third-Party Services

Our store runs on infrastructure provided by Nida (site hosting and forms) and Stripe (payments). Your information is also governed by their applicable safeguards. Reviews shown on product pages are collected from verified buyers of the same products through our supplier network.

Data Retention

Contact messages are kept as long as needed to resolve your inquiry and for our records. Order records are kept as required for tax and warranty purposes. You can request deletion of your contact details at any time via the contact page.

Your Rights

You may request a copy, correction, or deletion of your personal data by emailing support@survivalarsenal.com. If you are in the EEA/UK or a US state with applicable privacy laws (e.g., California, Virginia), you have additional statutory rights including access, portability, and the right to lodge a complaint with your supervisory authority.

Cookies

We use only functional cookies required for the site and cart to operate, plus anonymized analytics. No advertising trackers, no cross-site profiling.

Contact

Questions about this policy: support@survivalarsenal.com or via our contact page.